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Frequently Asked Questions
ABOUT OUR TREES
Got a question about our real Christmas trees? The answer should be here in the FAQ section below! If you can’t find what you’re looking for, contact us.
CARING FOR MY TREE
Trees are living things and do need some attention throughout the festive period. Think of your tree as a really robust bunch of flowers and you won’t go wrong. You should be able to find out everything you need to know about tree care in the FAQ section below. If you find something isn’t covered please contact us.
You should check the water in tree stand every day and top up as needed. Christmas trees are very thirsty and need a lot of water to keep it looking lush!
Check a layer of sap has not formed on base of tree trunk, if so trim the base
Check water level
within 48 hours of delivery if you think your tree is faulty and require a replacement
AMEND YOUR BOOKING
We try to be as flexible as possible in allowing you to amend your booking. If your delivery is within our premium delivery area you can amend your booking up to 12.00pm the day before delivery. Nationwide deliveries with Tuffnells can be amended up to 12.00pm two working days before delivery. If you need to make a change, please contact us.
RETURNS & EXCHANGES
If for whatever reason you aren’t happy with your tree we advise you to let us know as soon as possible. If you contact us within 48 hours of taking delivery of your tree (and if there is a genuine issue) we will endeavour to replace the tree at the next available delivery slot. For further information please see the FAQ below.