Frequently Asked Questions

ABOUT OUR TREES

Got a question about our real Christmas trees? The answer should be here in the FAQ section below! If you can’t find what you’re looking for, contact us.

BUSINESS ENQUIRIES

CARING FOR MY TREE

Trees are living things and do need some attention throughout the festive period. Think of your tree as a really robust bunch of flowers and you won’t go wrong. You should be able to find out everything you need to know about tree care in the FAQ section below. If you find something isn’t covered please contact us.

AMEND YOUR BOOKING

We try to be as flexible as possible in allowing you to amend your booking. If your delivery is within our premium delivery area you can amend your booking up to 12.00pm the day before delivery. Nationwide deliveries with Tuffnells can be amended up to 12.00pm two working days before delivery. If you need to make a change, please contact us.

RETURNS & EXCHANGES

If for whatever reason you aren’t happy with your tree we advise you to let us know as soon as possible. If you contact us within 48 hours of taking delivery of your tree (and if there is a genuine issue) we will endeavour to replace the tree at the next available delivery slot. For further information please see the FAQ below.

CANCELLATIONS

We understand that sometimes your plans will change you may need to cancel.That’s fine by us. As long as you let us know 3 days at 12.00pm before delivery is due we will be able to provide you with a full refund

TELL US ABOUT A PROBLEM